What we do

Much like our clients, what we do is ever-evolving. We are always adapting according to industry leading standards and we understand how complex each organization can be. If you don't see what your organization needs in the lists below, contact us to discuss your unique situation today, we love a challenge.

Association Management Solutions

Why use association management services?

There are many benefits to working with an association management company. As a volunteer board member, the time you will save alone is invaluable.

Take advantage of our expertise and experience. Whether your organization is a start-up, a small or a medium sized association; we have the services to meet your needs.

Kind words from our clients:

"Working with AMCES was a very rewarding experience.  They understand associations and the people who volunteer for them, which instills client confidence and ensures success in their activities.  The calm and steadfast sailing of the ship must be continued despite ever-changing officers within associations and AMCES certainly proved itself over and over in this regard.  Their expertise in all areas of our association from board governance to financial management was unparalleled and incredibly reassuring when it mattered most.  I would recommend anyone to use the services of AMCES without hesitation."

-Jasmin Lindington, Executive Director, Canadian Association of General Surgeons
Past-President, CSAE Ottawa-Gatineau Chapter

Cost-effectiveness: Reduce your fixed, general and administrative expenses by taking advantage of the economies of scale we provide. Even associations with modest budgets can take advantage of competent, skilled staff, sophisticated systems and comprehensive financial reporting.

Continuity: Minimize the disruption to programs and services resulting from the turnover in volunteers.

Organizational Depth: Reap the benefits of our expertise. Trained in association management, our specialists rely on years of experience and expertise to know what works and how to make things happen with a minimum of effort.

Flexibility: Take advantage of the resources you need when you need them.

Efficiency: Focus on strategic initiatives that directly benefit your membership rather than being concerned with human resource and administrative issues.

We offer:

  • Executive Management
  • Office Administration
  • Board of Director Support
  • Membership Management and Development
  • Financial Management
  • Marketing
  • Meeting/Conference Planning
  • Member Communications
  • Website Design and Maintenance

Consulting and evaluation services

Evaluation Services

We help organizations with evaluation activities which have confirmed better practices, identified areas for improvement, adjusted and strengthened strategies, support knowledge-based decision-making and enhanced organizational capacity.

Services in this area include:

  • Evaluating Organizational Structures, Plans, Programs, and Processes
  • Assessing Professional Certification and Accreditation Programs
  • Evaluating Communications and Marketing Strategies and Initiatives
  • Evaluating bylaws, regulations and policies
  • Evaluating Business Areas for Improvement Based on Better Practices
  • Evaluation of New Services and Service Abandonment
  • Evaluating Public Policy Positions and Strategy
  • Assessment and Delivery of International Programs

Click here for an article on Evaluation written by AMCES Senior Consultant Georges Lozano

Governance Training & Support

We help organizations enhance governance activities that improve focus, productivity and member satisfaction.

Services in this area include:

  • Board Reviews and Reorganization
  • By-Law Reviews and Development
  • Board Orientation and Training
  • Board Evaluation
  • Volunteer Management Reviews and Program Development
  • Effective Meetings, Stronger Teams and Understanding Consensus
  • Dispute Resolution
  • Chairing Difficult Meetings
  • Policy Development
  • Facilitating Future Focus Strategic Thinking Sessions
  • Facilitating the CEO Evaluation Process
  • Board Member Coaching
  • Board Member Recruitment
  • Executive Director Search Support
  • Executive Director Interim Support Services
  • Not-for-Profit Start Ups
  • Mergers

Visit our resources page for more information on this topic or contact us today to discuss your unique governance needs.

Strategic Planning, Facilitation & Workshops

We help organizations understand the real issues, select priorities and develop strategy and supportive business plans that have renewed the organization.

Services in this area include:

  • Evaluation of Strategy
  • Strategic Planning Workshops
  • Strategic Thinking Sessions
  • Pre-Workshop Strategic Information Gathering Activities
  • Membership Input Activities
  • Turning Budgets into Annual Action Plans

Surveys, Benchmarking & Special Studies

We help organizations obtain the critical information they need to make decisions and focus on areas that require improvement.

Services in this area include:

  • Membership Satisfaction Surveys
  • Product and Service Benchmarking
  • Policy and Process Benchmarking
  • Product and Service Abandonment
  • New Product and Service Feasibility Studies
  • Operations Audits/Best Practice Review
  • Technology Audits
  • Conference Management Reviews
  • Knowledge Management Audits/Assessments
  • Human Resource Management Policy and Process Development
  • Staff Reorganization Reviews
  • Volunteer Management
  • Balanced Scorecard Implementation
  • Special Project Fundraising
  • Special Advocacy Initiatives and Representation Services

Communications & Marketing

We help organizations redesign and rejuvenate their communications and marketing efforts through the development of sound strategy and the use of effective practices.

Services in this area include:

  • Communication Audits or Continuous Improvement Reviews
  • Communication Plans (Member, Public and Media Relations)
  • Marketing Plans (Products, Services, Membership and Image and Awareness)
  • Communication and Marketing Plans
  • Recruitment Campaigns
  • Members Engagement Strategies
  • Young Professional Engagement

Human Resources Management & Strategy

We offer customizable solutions for your Human Resource needs.

Services in this area include:

  • Strategy and HR planning
  • Workforce planning
  • Leadership Development
  • Diversity management
  • Change Management (ProSci@ methodology)
  • Total Rewards
    • Compensation
    • Benefits
    • Work/Life programs
    • Performance management
    • Employee relations
  • Organizational Design (OD)
  • Job  Analysis and Design
  • Recruitment and Selection
  • Training and Development
  • Workforce analytics
  • Orientation
  • Team Building
  • Employee Surveys
  • Policies and Procedures
  • Employment Equity
  • Talent Management
  • Retention programs
  • Reference checking

Click here to read more about our HR Services for Not-for-Profit Organizations and contact Ian to discuss your organization's needs today.

Certification/Education Program
Development & Evaluation

We have helped many organizations get new education and learning initiatives underway and improved on existing activity.

Services in this area include:

  • Project Management for Development of Programs
  • Competency Development and Reviews
  • Independent Evaluation of Online and Traditional Programs
  • Student/User Surveys and Focus Groups
  • Development and Strategy for Certification Programs
  • Not-for-Profit Staff Development and Training
  • Executive Director Coaching


We empower organizations through effective and efficient development and use of technologies to successfully implement strategies.

Services in this area include, but are not limited to:

●    Assessment of current activities to better practices
●    Digital strategy development
●    Full website development, web hosting, and email hosting services
●    Domain acquisition and management services
●    Search Engine Optimization services
●    Search Engine Marketing and PPC services
●    Web analytics and assessment
●    Custom application development
●    Cloud application consultation
●    Digital and collateral creative services
●    Copywriting services
●    Video and audio services
●    Digital product services